Frequently Asked Questions
General FAQ
DoPatches is a wellness brand dedicated to making self-care simple, effective, and natural. We create transdermal patches with clean, plant-based ingredients to support your daily health and well-being.
Once your order has shipped, you’ll receive a confirmation email with a tracking link. Just click the link to view your delivery status.
Yes, we ship worldwide! Please note that some international orders may be subject to import duties, taxes, or other customs fees depending on your country’s regulations. These charges are not collected by DoPatches and are the responsibility of the buyer.
If you choose not to accept the customs fees and the package is returned, we’re unable to refund the original shipping cost once the order has shipped.
Standard shipping usually takes up to 4 business days. While we aim to deliver your order on time, occasional delays can happen. If you have any concerns or need help with your shipment, don’t hesitate to contact us—we’re here for you.
Reach out to us as soon as possible! Our fulfillment team moves quickly, but we’ll do our best to assist you and make things right. Just send us a message through our contact form or email, and we’ll get back to you promptly.
You can return your order to us for a full refund. Please note that return shipping costs are your responsibility, and original shipping fees are non-refundable. Don’t worry—we’re here to help! Just contact us anytime, and we’ll guide you through the return process.
If you receive a faulty, damaged, or incorrect item, we’ve got you covered. You can choose a replacement or a refund. Just notify us within 30 days of purchase, and we’ll handle everything quickly and hassle-free.
We’re really sorry your order didn’t arrive in perfect condition. Please contact us with 2–3 clear photos showing the issue, and let us know if you’d prefer a replacement or a refund.
Our team will get back to you quickly to guide you through the next steps. Once your refund is processed or your replacement is shipped, we’ll update you by email.
We’re committed to resolving this promptly and making it right for you.
Unfortunately, once an order is placed, we cannot modify or cancel it because our warehouse processes orders right away.
Absolutely! Reach out to us, and we’ll get back to you as soon as possible.
If you want to cancel your order, please contact us promptly via our contact form or at hello@dopatches.com.
If your order has already been dispatched, we won’t be able to cancel it.
Yes, you can wear more than one patch at once, but we recommend using no more than two simultaneously. Make sure to choose patches with complementary benefits and avoid combining patches that have conflicting effects.
Our patches are primarily designed for adults. Before using them on children or teenagers, we strongly recommend consulting a healthcare professional.
While many patches contain essential vitamins and minerals, it’s important to ensure they’re appropriate for your child’s specific health needs. Your pediatrician can offer personalized advice based on medical history and overall health.
We are an EU-based company, shipping our products to most countries worldwide.
If you don’t notice results after 30 days of consistent use, please contact us. We’re happy to discuss compensation options to ensure your satisfaction.
While pills are common, patches offer several advantages:
- Better Absorption: Patches deliver ingredients directly through the skin into the bloodstream, often increasing how much your body actually uses compared to some pills.
- Steady Release: They provide a slow and steady dose over time, avoiding spikes or drops in your system.
- Convenience: No swallowing pills; patches are easy to apply and discreet to wear.
- Reduced Side Effects: Because they bypass the digestive system, patches may reduce irritation or other side effects common with oral supplements.
Patches are not a cure-all, but for many, they offer a practical and effective alternative to traditional supplements.